About WWS Plumbing and Heating

What we do

At WWS Plumbing and Heating, we provide reliable plumbing and heating solutions for homes and businesses across Norwich and Norfolk. Since 2007, our focus has remained the same. We deliver quality workmanship, honest advice, and a personal service that puts customers first. Whether you need a complete heating installation, a new bathroom, emergency repairs, or day to day plumbing support, our team is here to help.

WWS - Plumbing Heating & Gas Services

Boiler installations, servicing, and repairs

Full heating system upgrades

Power flushing and system maintenance

Bathroom installation and design

Plumbing repairs and installations

Emergency call outs for urgent issues

 Every job is carried out with care, clarity, and commitment to long lasting results.

What sets us apart

WWS was built on a simple goal. To offer a high quality, reliable, personal service at an affordable price. It has guided us from day one and still shapes everything we do today.

Quality workmanship delivered by skilled heating engineers and plumbers

Clear and honest communication with no confusing jargon or hidden fees

A personal approach with a team who genuinely care about your home

Long term reliability through thorough work, attention to detail, and industry knowledge

Commitment to customer loyalty by doing every job properly the first time

Director Dale Wilcox founded the company in 2007 with these values at the centre. What began as a one man service has now grown into a team of six talented and trusted specialists who share the same vision and passion.

Meet the team

Dale Wilcox – Company Director

Dale started WWS Plumbing and Heating in 2007 with a clear mission. To provide a dependable, friendly, high quality service that customers could trust. Over 15 years later the business has grown, but Dale remains committed to the same principles that built the company. Today he leads a strong team of skilled plumbers, heating engineers, and installation specialists who take pride in their work and care about the people they serve.

“I started out in business back in 2007, 15 years ago. I wanted to offer a quality, reliable, personal service at an affordable price. Since then we have grown to a team of six, to include the highest quality plumbers, technicians, and heating engineers who share my goals, ensuring we remain true to our roots.”

James – The Bathroom Specialist

James joined WWS two and a half years ago. His carpentry background combined with his plumbing expertise makes him an exceptional bathroom installer. He specialises in bespoke bathroom fitting and also supports a wide range of plumbing work. His skill, precision, and creativity ensure every project is completed to the highest standard.

Carl – Senior Member

Carl has been part of WWS since the early days. After attending college with Dale back in 2003, he has spent years perfecting his craft. Carl covers all aspects of plumbing, with key strengths in boiler installations, heating upgrades, and large scale heating systems. His attention to detail and consistent high standards have made him a favourite among long standing customers.

Cullum – Installation Specialist

Cullum began his journey at WWS as the company’s first apprentice eight years ago. He is now completing his Gas Safety Certificate and has developed into a highly skilled engineer. His main strengths include boiler and heating upgrades, and he often works alongside Carl. His positive attitude and commitment to customers make him a valued member of the team.

Ollie – Apprentice

Ollie joined WWS in January 2024 on a four year apprenticeship. He is learning quickly and gaining hands on experience with all aspects of plumbing, heating, and bathroom installations. His enthusiasm and willingness to learn make him a great fit for the WWS team, and he is already becoming a trusted support on both small and large projects.

Ollie H – Boiler Repair Specialist

Ollie Holden has been with WWS for three and a half years. He specialises in domestic boiler servicing and breakdowns and works with all major boiler brands. Alongside this he assists with both plumbing and heating faults. His thorough approach and problem solving skills ensure customers receive reliable, long lasting solutions.

Proud to Serve Norwich and Norfolk

WWS Plumbing and Heating is built on experience, trust, and genuine care for our customers. Our team takes pride in delivering great service and building strong relationships with homeowners and businesses across the region.

Let's Discuss your project

We’d love to discuss your project, for the latest energy saving products and advice give us a call today, alternatively, drop us a line using the form below – We aim to reply to all messages within 3 working days.

call 01603 929 172
email info@wws-heating.com

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© 2017 WWS Plumbing & Heating Ltd
Registered in England & Wales
Company number  08704284

26 The Avenues
Norwich
NR2 3QR